h96elv Privacy Policy

h96elv collects personal information from players at different stages of the account lifecycle — at registration, during ongoing use of the platform, and when players contact our support team. The categories of information we collect, and the purpose for collecting each, are described below.

1.1 Information You Provide Directly. When you register an h96elv account or interact with our platform, you may provide the following information:

• Identity data: Full legal name, date of birth, gender, and a copy of a government-issued identification document (e.g., National Identity Card, passport or driving licence) as part of KYC verification.
• Contact data: Email address, mobile phone number registered in Bangladesh, and residential address in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi or another city.
• Financial data: Payment method details such as your bKash or Nagad account number, Rocket mobile banking reference, or bank account details for City Bank, BRAC Bank or other supported institutions. Note that h96elv does not store raw card numbers or full MFS credentials — payment processing is handled by the respective provider.
• Communications data: Any messages, complaints, or support requests you send to h96elv via email or live chat.

1.2 Information Collected Automatically. When you access the h96elv platform, our systems automatically collect certain technical information:

• IP address, device type, operating system, browser type and version.
• Session data including pages visited, time spent on each page, game sessions initiated, bets placed and features used.
• Referring URL (the page from which you navigated to h96elv).
• Geolocation data derived from your IP address (country and city level only — h96elv does not use GPS-level location tracking).

1.3 Information from Third Parties. In certain circumstances, h96elv may receive information about you from third-party sources, including identity verification agencies, fraud-detection services, and payment providers such as bKash and Nagad, to the extent necessary to verify your identity or investigate potential fraud.

h96elv uses the personal information we collect for specific, legitimate purposes. We do not use your data in ways that are incompatible with the purposes described below. The table below summarises the primary uses of your data and the legal basis for each.

h96elv will never use your personal data for purposes beyond those described above without first obtaining your explicit consent. If you have opted in to receive promotional communications from h96elv — including notifications about bonuses, cricket season offers, Eid promotions or slot tournament alerts — you may withdraw that consent at any time by contacting [email protected] or by updating your communication preferences in your account settings.

h96elv does not sell, rent or trade your personal information to third parties for their own marketing or commercial purposes. We share your data only in the limited circumstances described below, and only to the extent necessary for each purpose.

3.1 Payment Providers. When you make a deposit or withdrawal using bKash, Nagad, Rocket, Upay, City Bank, BRAC Bank or another supported method, the relevant payment provider will receive your account reference and transaction amount. Each payment provider operates under its own privacy policy and data-handling obligations. h96elv is not responsible for how payment providers process data on their own infrastructure.

3.2 Identity Verification Services. To comply with our KYC obligations, h96elv may share identity document data and basic personal details with third-party identity verification agencies. These agencies are contractually bound to use your data solely for the purpose of identity verification on behalf of h96elv and are not permitted to retain or reuse that data independently.

3.3 Game Providers. When you play games from providers such as Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Ezugi or Spribe via the h96elv platform, those providers may receive a pseudonymous player identifier and game session data for the purpose of delivering the game and recording game outcomes. Your name, contact details and financial information are not transmitted to game providers.

3.4 Legal and Regulatory Disclosures. h96elv may disclose personal data to law enforcement authorities, regulatory bodies or other official agencies where required by applicable law, court order or regulatory directive. In such cases, h96elv will disclose only the minimum data required to satisfy the legal obligation.

3.5 Business Transfers. In the event of a merger, acquisition or sale of all or substantially all of h96elv's assets, player data may be transferred to the successor entity. Players will be notified of any such transfer and of any material change to the terms under which their data is held, prior to the transfer taking effect.

h96elv uses cookies and similar tracking technologies on our website. A cookie is a small text file placed on your device when you visit a website. Cookies allow the site to recognise your device across page loads and sessions, enabling features like staying logged in, remembering your preferences, and tracking session activity for security and analytics purposes.

4.1 Types of Cookies We Use.

• Strictly Necessary Cookies: These are essential for the h96elv platform to function. They manage your login session, maintain your account state during a betting session, and protect against cross-site request forgery (CSRF). These cookies cannot be disabled without breaking core platform functionality.
• Performance & Analytics Cookies: These cookies collect anonymised data about how players use the h96elv platform — such as which pages are visited most frequently and where players encounter errors. This information helps us improve the platform experience. The data collected is aggregated and does not identify individual players.
• Functional Cookies: These cookies remember your preferences, such as your preferred language, display settings, and whether you have previously acknowledged certain notices on the platform.

4.2 What We Do Not Use. h96elv does not deploy third-party advertising cookies, retargeting pixels, or social media tracking cookies on our platform. We do not participate in cross-site advertising networks.

4.3 Managing Cookies. You can manage or disable cookies through your browser settings. Note that disabling strictly necessary cookies will impair your ability to use the h96elv platform, including logging in to your account. Instructions for managing cookies in major browsers are available in the help section of your browser of choice.

h96elv retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention periods apply:

• Active account data: Retained for the duration of your account registration and for a minimum period of five years following account closure, in order to satisfy anti-money laundering record-keeping requirements.
• Transaction records: All deposit, withdrawal and betting transaction records are retained for a minimum of five years from the date of the transaction.
• KYC documents: Identity verification documents are retained for a minimum of five years following account closure or the date of the last transaction, whichever is later.
• Support communications: Email and chat communications with h96elv support are retained for three years from the date of the communication, or until the related dispute or complaint is fully resolved, whichever is longer.
• Technical and session logs: IP address logs and session activity logs are retained for a maximum of 12 months, after which they are anonymised or deleted.

Following the expiry of the applicable retention period, personal data is either permanently deleted from h96elv systems or irreversibly anonymised so that it can no longer be associated with a specific individual. Where data is anonymised rather than deleted, the anonymised dataset may be retained indefinitely for statistical and analytical purposes.

Storage Location. h96elv's primary data infrastructure is maintained on secure servers. Where data is processed or stored by third-party service providers outside Bangladesh, those providers are contractually required to maintain security standards consistent with this Privacy Policy.

As a player on the h96elv platform, you hold the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact us at [email protected] with the subject line "Privacy Rights Request" and include your registered account email address so that we can verify your identity before processing the request.

• Right of Access: You have the right to request a copy of the personal data h96elv holds about you. We will provide this within a reasonable timeframe, typically within 30 days of a verified request.
• Right to Rectification: If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or supplemented. You can update basic account information (such as your email address or contact number) directly through your account settings.
• Right to Erasure: Subject to legal retention obligations, you may request that h96elv delete the personal data we hold about you. Note that where data must be retained to comply with anti-money laundering laws, fraud prevention requirements or ongoing dispute resolution, we may be unable to fulfil an erasure request in full until those obligations are satisfied.
• Right to Restrict Processing: You may request that h96elv restrict the processing of your personal data in certain circumstances — for example, while you contest the accuracy of data we hold, or while we assess a legitimate interest objection.
• Right to Object: Where h96elv processes your data on the basis of legitimate interest, you have the right to object to that processing. We will assess the objection and either cease the processing or provide compelling legitimate grounds for continuing.
• Right to Withdraw Consent: Where processing is based on your consent (such as receiving promotional communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

h96elv takes the security of player data seriously and implements a range of technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure or destruction. While no system can guarantee absolute security, h96elv's security programme is designed to reflect the sensitivity of the data we hold and the risks associated with operating an online gaming and payments platform.

Technical measures in place include:

• SSL/TLS encryption for all data transmitted between players and the h96elv platform.
• Encrypted storage of passwords and authentication credentials — h96elv staff cannot view your raw password.
• Firewall protection and intrusion detection systems on all production infrastructure.
• Regular security vulnerability scanning and periodic penetration testing.
• Automatic session expiry and re-authentication requirements after periods of inactivity.
• Role-based access controls limiting staff access to player data on a strict need-to-know basis.

Organisational measures include:

• Staff training on data protection, phishing awareness and secure data handling practices.
• Internal data access logging, so that any access to sensitive player records is recorded and auditable.
• Contractual data processing agreements with all third-party service providers who handle h96elv player data.

In the event of a data security incident that is likely to affect your personal data, h96elv will notify affected players promptly and take all reasonable steps to contain and remediate the incident. If you suspect that your h96elv account has been accessed without your authorisation, please contact [email protected] immediately so that we can secure your account.

h96elv reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, platform features, legal requirements or the payment methods we support. When a material change is made, we will notify registered players via their registered email address at least 7 days before the change takes effect. The updated Privacy Policy will also be published at https://h96elv.net/privacy-policy with a revised effective date at the top of the document.

We encourage all players to review this Privacy Policy periodically, particularly after receiving a notification of an update. Continued use of the h96elv platform after the effective date of a revised Privacy Policy constitutes your acknowledgement of the updated terms.

Contact Us About Privacy. If you have any questions, concerns or requests relating to this Privacy Policy or to h96elv's data practices, you may contact our support team using the details below. We aim to respond to all privacy-related enquiries within 5 business days.

• Email: [email protected] (plain text — not a clickable link)
• Subject line: "Privacy Enquiry" or "Data Rights Request"
• Response time: Within 5 business days (Bangladesh Standard Time, UTC+6)

This Privacy Policy is governed by and construed in accordance with applicable law. Any dispute arising in connection with this Privacy Policy shall be subject to the jurisdiction of the competent courts, consistent with the dispute resolution provisions in the h96elv Terms & Conditions.

Last Updated: 1 January 2026