Responsible Gaming at h96elv

h96elv operates exclusively for adults. You must be 18 years of age or older to open an account, make a deposit or participate in any game or betting market on our platform. This policy applies to all players in Bangladesh without exception, regardless of the payment method used or the game type played.

During account registration, all players are required to confirm that they are at least 18 years old. h96elv conducts identity and age verification checks as part of our standard KYC process. You may be asked to submit a copy of a valid National Identity Card, passport or other government-issued document confirming your date of birth. Accounts that cannot confirm the holder is aged 18 or above will be suspended until verification is completed.

Where h96elv has reasonable grounds to suspect that a player is underage — based on account activity, information provided during registration, or a third-party report — the account will be frozen immediately pending investigation. Any funds deposited by a player who is found to be under 18 will be returned to the original payment source, and the account will be permanently closed.

Gambling is a popular form of entertainment enjoyed responsibly by millions of people. However, for some individuals, gambling can become problematic — affecting their finances, relationships and mental wellbeing. Recognising the warning signs early is the first step towards getting help.

Problem gambling does not always look the same for everyone. It can develop gradually over time, and many people are not aware that their gambling habits have become harmful until significant damage has already occurred. The following self-assessment questions are designed to help you honestly evaluate your relationship with gambling.

If your answers to the questions above concern you, please know that help is available. You are not alone, and reaching out to our support team or using the tools described in the sections below is a sign of strength, not weakness. h96elv treats all responsible gaming requests with complete confidentiality.

h96elv offers a voluntary self-exclusion programme for players who feel they need to take a break from gambling. Self-exclusion is one of the most effective responsible gaming tools available, and we make it as straightforward as possible to activate.

How to activate self-exclusion: Log in to your h96elv account and navigate to the Responsible Gaming section of your account settings, or send an email to [email protected] with the subject line "Self-Exclusion Request". Our team will process your request promptly — typically within a few hours of a verified request being received.

During any self-exclusion period, h96elv will suspend your account access, cease all promotional and marketing communications, and prevent you from logging in, depositing or placing bets. We will also take reasonable steps to identify and close any duplicate accounts you may attempt to open during the exclusion period.

When a time-limited self-exclusion period ends, account access is not automatically reinstated. You will need to contact our support team to request reactivation, which includes a brief confirmation step to ensure you are ready to return to gambling responsibly.

One of the most practical responsible gaming tools available on h96elv is the ability to set your own deposit and spending limits. Setting limits before you start playing — rather than reacting after a loss — is one of the hallmarks of healthy, controlled gambling behaviour.

Deposit Limits. You can set a maximum deposit amount per day, per week or per calendar month. Once a limit is set, h96elv will not process any deposit transaction that would cause you to exceed that limit within the applicable period. Deposit limits can be set or reduced at any time and take effect immediately. Increasing a deposit limit requires a 24-hour cooling-off period before the higher limit becomes active — this built-in delay is intentional and designed to prevent impulsive decisions during a losing streak.

Session Loss Limits. In addition to deposit limits, you can set a session loss limit — a maximum amount you are willing to lose within a single gaming session. When your losses reach that threshold, h96elv will prompt you to take a break before continuing.

Setting and Managing Limits. All limit controls are available in the Responsible Gaming section of your account settings after logging in to your h96elv account. If you experience any difficulty locating these controls, contact [email protected] and our team will assist you.

Sometimes a player needs a short break without committing to a full self-exclusion. h96elv's time-out feature allows you to pause your account for a defined cooling-off period, after which normal account access resumes (subject to your confirmation).

Available time-out durations:

• 24 hours — a brief pause after an intense session or an unexpected loss.
• 48 hours — a weekend break to reset your mindset before returning to play.
• 7 days — a week-long break that gives you time to reflect without a long-term commitment.
• 30 days — a month-long cool-off that mirrors the shorter self-exclusion option.

During a time-out, your h96elv account is suspended in the same way as a self-exclusion: no deposits, no bets, and no promotional emails. The key difference from formal self-exclusion is that a time-out is temporary and designed as a preventive measure for players who are being proactive about their wellbeing.

Reality Check Reminders. h96elv also offers optional session duration reminders. If you enable this feature, you will receive an on-screen notification after a set period of continuous play — for example, after 30 minutes or 1 hour — reminding you of how long you have been playing and encouraging you to take a break. These reminders are available in your account settings and are entirely voluntary.

h96elv takes its responsibility to protect children and young people extremely seriously. Beyond our own age-verification measures at registration, we encourage parents and guardians to take additional steps to prevent minors from accessing online gambling content on shared devices.

Parental Controls. A range of parental control and internet filtering tools are available that can block access to gambling websites on devices used by children. We encourage all households where minors are present to install and configure such tools on shared computers, tablets and mobile phones.

Secure Your Account. If you share a device with family members, including children, always log out of your h96elv account after each session. Do not save your login credentials in your browser on a shared device, and do not share your account username or password with anyone.

Reporting Underage Access. If you believe a minor has accessed or attempted to access the h96elv platform, please report this to us immediately at [email protected]. We will investigate promptly and take all appropriate action, including permanent account closure and refund of any deposits.

If you are concerned about your own gambling or the gambling behaviour of someone you care about, please do not hesitate to reach out. h96elv's support team is available at all times and treats every responsible gaming enquiry with complete confidentiality, empathy and respect. You will never be judged for asking for help.